Your information.
Handled thoughtfully.
How enquiry drafts and contact messages are handled.
Website operator
Sandycroft Workwear Ltd, trading as Roots and Ratios, operates this website and is responsible for the enquiry correspondence described below.
Business contact address:
26 Babbage Road, Engineer Park
Sandycroft, Flintshire
CH5 2QD, United Kingdom
Registered in England and Wales. Company number 07917944.
Registered office:
Prior House, 129 High Street
Prestatyn, Wales
LL19 9AS
VAT registration number GB 125 5273 27.
Email: lauren@sandycroftworkwear.uk
WhatsApp: +44 7931 709660
Preparing and sending your enquiry
The enquiry form prepares a draft on your device. You can copy it and send it to lauren@sandycroftworkwear.uk through your email app, or through WhatsApp. The website does not send the message automatically, save it in browser storage or subscribe you to marketing. This website does not persist your draft. Your browser may retain form entries; clear the fields when using a shared device. A download is created only if you choose to download your text.
Please do not share medical information
Use the form for general questions about products, ingredients, the test process and ordering. Do not provide illnesses, symptoms, prescriptions, medical files or test results. There is no health assessment or medical upload function.
Cookies and technical data
This website does not add analytics, advertising cookies or visitor profiles. The hosting provider may process technical request information needed to serve and protect the website. This site does not control the hosting platform’s own access or account systems.
External communication and checkout
The supplied WhatsApp number is connected to a neutral greeting. WhatsApp is available for general product and ordering questions. You can email Lauren at lauren@sandycroftworkwear.uk. Choosing an external communication service opens that service; it does not send a message automatically. Please review its privacy information before sending a message.
Messages you choose to send
When you send an email or WhatsApp message, Lauren receives the details you choose to share through that service and uses them to answer your product enquiry or discuss ordering. This is separate from preparing a draft on this website. Your message is held within the email or WhatsApp service rather than by this website. Sending an enquiry does not create a marketing subscription. Contact Lauren using the details above to ask about your correspondence or request its deletion.
Why we use your information
We use your contact details and message to answer your questions and provide the product or ordering information you request. Our lawful basis is legitimate interests: responding to enquiries about our business in a way you would reasonably expect. Sending an enquiry does not subscribe you to marketing.
How long we keep correspondence
Our policy for new enquiries is to keep correspondence only while needed to answer the enquiry, provide requested follow-up or deal with a related complaint. Longer retention must have a specific justification, such as a legal requirement or unresolved dispute. We will review retained information and delete or anonymise it when it is no longer needed.
Your rights
You can request access to your personal information or ask us to correct it. You may also ask for deletion or restriction where applicable. You have the right to object to our use of your information based on legitimate interests. Some rights depend on the circumstances. Contact Lauren using the email above.
You also have the right to complain to the Information Commissioner’s Office through its complaints service ↗.
Contact about your information
Roots and Ratios is the business name. For questions about information you have sent, contact Lauren at lauren@sandycroftworkwear.uk or through the WhatsApp conversation you started. Tell us which enquiry or conversation your request concerns. The current website form prepares a local draft only. Any future change to website collection will be explained in this notice.
Your draft remains your choice
You can review, edit or discard an enquiry draft. A consent checkbox here does not create consent for future marketing or for processing health information.